Returns Information

Effective Date: 03/07/2023

At Luxury Garden Rooms, we are committed to delivering high-quality garden rooms that meet your expectations. As all our products are manufactured to order, we do not offer returns or exchanges. However, we do provide the opportunity for product inspection upon delivery to ensure your satisfaction with the goods provided. Please review the following information regarding our returns policy:

  1. Product Inspection on Delivery: We understand the importance of ensuring that you receive the garden room you envisioned. That’s why we offer product inspection on delivery. Our delivery team will allow you to thoroughly inspect the goods upon arrival. This gives you the opportunity to check for any possible transit damages or discrepancies and ensures that you are completely happy with the delivered garden room.

  2. Quality Assurance: We take great pride in the quality and craftsmanship of our garden rooms. Our dedicated team works diligently to ensure that each product meets our high standards. By conducting a thorough inspection upon delivery, we aim to address any concerns or issues promptly, allowing us to provide the best possible resolution.

  3. Order Customization: Since our garden rooms are manufactured to order, we tailor them to your specific requirements and preferences. This customization process ensures that you receive a product that is unique to your needs and vision. However, it also means that we cannot offer returns or exchanges once the manufacturing process has begun.

  4. Communication and Support: We value open communication and aim to address any questions or concerns you may have throughout the purchasing process. Our customer service team is available to provide assistance and guidance, ensuring that you make an informed decision regarding your garden room order.

  5. Warranty: Our products are backed by a warranty that covers manufacturing defects or faults. If you encounter any such issues, please reach out to our customer service team as soon as possible, and we will work diligently to provide a suitable solution.

  6. Cancellations: Should you wish to cancel your order, please notify us as soon as possible. Depending on the stage of production, cancellation may be possible, but certain costs or charges may apply.

While we are unable to offer returns due to the custom nature of our products, we strive to make your experience with Luxury Garden Rooms as seamless and satisfactory as possible. We encourage you to inspect the goods upon delivery to ensure they meet your expectations and address any concerns promptly.

If you have any questions or require further assistance, please contact us using the information provided below. Our team is here to help and ensure your complete satisfaction with your Luxury Garden Rooms purchase.

For any returns-related inquiries, please contact us at:

Luxury Garden Rooms
Maxwell Rd, Middlesbrough TS3 8TE