Frequently Asked Questions

General

In most cases, garden room buildings in the UK do not require planning permission as they fall within permitted development rights. There are a few exceptions, including your location and where you want to place your garden room.

A garden room provides space for endless uses, including a garden office, home gym, garden art studio or even garden bar entertainment space. The benefit of choosing an insulated garden room is it can be used all year round, just like any other space in your home. 

A garden room cannot be used full-time as self-contained living accommodation as this falls outside the permitted development rules. However, you can use a garden room as an occasional guest bedroom.

Great news, a high-quality garden will add value to your home or property as it is extra space that is useable all year round. In a recent study by Rightmove, garden room home offices were revealed as the number one desired feature by homebuyers today.

A garden room typically takes between 1-2 hours to erect. This can be longer when upgrades such as plaster are chosen, but the time frame for this can be provided by your fitter.

Yes, a garden room building will require a solid base before installation of the building. Our prices include our base/foundation system; therefore, you do not need to source this externally. If you have an existing concrete base, this could also be used, which will be determined at your free design consultation

No, but we do offer an additional service of fitting if required. Our garden rooms are manufactured to be self-assembled, so you do not need to be a skilled joiner to erect the garden room.

Shipping

Our Garden rooms are delivered in 3-5 working days.

We deliver throughout mainland UK. We have our own fleet of vans & do not rely on 3rd party delivery companies.

Of course! You can pickup your Garden Room from our Showroom which is located in Middlesbrough, North East of England.

Payments

You buy direct online through the website. Select your size, configuration & colour & check out instantly.

We accept all major payment methods. Check out safely & secure using the Stripe payment provider.

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Returns

As you products are made to order we don’t offer returns. We understand the importance of ensuring that you receive the garden room you envisioned. That’s why we offer product inspection on delivery. Our delivery team will allow you to thoroughly inspect the goods upon arrival. This gives you the opportunity to check for any possible transit damages or discrepancies and ensures that you are completely happy with the delivered garden room.

Our products are backed by a warranty that covers manufacturing defects or faults. If you encounter any such issues, please reach out to our customer service team as soon as possible, and we will work diligently to provide a suitable solution. Please note, if we believe this is not a manufacturing fault, we have the right not offer a return or replacement.